Learn why a whistleblower policy and grievance handling process could benefit your business and how to get started
Written by Ericz Ezekiel Tay
WHAT YOU NEED TO KNOW
What is whistleblowing policy and grievance handling process? A whistleblowing policy comprises formal guidelines and procedures to encourage employees, vendors and other stakeholders to report any actual or suspected wrongdoings within the business. A grievance handling process is a formal system designed to address and manage the reports, complaints or grievances.
Benefits of having them. There are 3 key benefits below.
Why is whistleblowing and grievance handling process an important part of sustainability/ESG? These processes are integral to compliance with sustainability/ESG requirements, ensuring proper corporate governance and adherence to applicable laws. Whistleblowing, in particular, aligns with the governance aspect of sustainability/ESG. Moreover, whistleblowing and grievance handling processes significantly impact environmental and social aspects by enabling the detection and remediation of various risks that may otherwise go unnoticed. Effective reporting mechanisms demonstrate management's commitment to the organization's values, fostering an ethical culture. Adherence to these policies reflects the implementation level of ESG principles, contributing to Sustainable Development Goals such as SDG16 (Peace, Justice, and Strong Institutions), SDG 8 (Decent Work and Economic Growth), and SDG 12 (Responsible Consumption and Production).
In addition, The Tripartite Standard on Grievance Handling by the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) outlines good practices for handling workplace grievances objectively and fairly, ensuring alignment with regulatory standards and promoting a positive work environment.
HOW TO GET STARTED
Below are some useful tips for establishing your whistleblower policy and grievance handling process.
While using a template policy or process might seem convenient, customisation is essential to address your business' unique context, legal requirements and risks. It is important that the whistleblower policy and grievance handling process take into account your business' organisation structure, business model, resources and limitations for them to be effective.
Professional assistance ensures compliance, relevance, and alignment with your business objectives and sustainability goals. Remember, a well-crafted policy is an investment in your company's integrity and the well-being of your employees.
Our Sustainability/ESG team helps businesses with their whistleblowing policy and grievance handling process. We also help businesses with difficult investigations and advise on disciplinary actions where required. As always, our philosophy is to keep things simple and focus on what matters most.
Get in touch with Ericz to learn more. We are here to partner with you, offering an unbiased perspective and exploring practical alternatives.